Tiffin service center and campground

I want to take a moment to express my sincere gratitude to everyone at the Red Bay service center. From the moment my family and I arrived, we were met with the highest level of professionalism, warmth, and genuine hospitality. Every member of your team went above and beyond to ensure our comfort and satisfaction throughout the entire service process. It was truly an honor to meet Mr. Bob personally—twice!—and to experience the incredible factory tour. Seeing firsthand how my coach was crafted from A to Z gave me a new level of appreciation for the craftsmanship, dedication, and attention to detail that goes into every Tiffin motorhome. I was especially thrilled to learn that I am the first customer from Dubai to experience this—it made our visit even more memorable. Please know that this will certainly not be my last visit, and I am proud to now be a loyal Tiffin client. The way your team provides support, guidance, and excellence in service after every sale is truly exceptional. Thank you once again to management and every team member for making our experience so welcoming, smooth, and unforgettable. Your dedication and passion are evident in everything you do, and it has left a lasting impression on me and my family. With warm regards and deepest appreciation

We stopped in Red Bay to get some minor work done on our 2016 Allegro Bus. This was a pleasant experience from checking in with Theresa on our first day to working with Paula in scheduling and the mechanics at Bay 13! They're all wonderful people that always had a smile on their faces. 😊 Thank you for all your hard work!!

We were in the Call Ahead Queue and got to Tiffin right on time. Greg in Bay 7 was the best. He fixed our list in 2 days. Thank you Greg!!! Nice dog park, pet lounge and met a few other couples during our stay. Over the experience was great!

On November 1 2023, our Ford Raptor that we were towing exploded on the highway and caught up in fire. My husband managed to detach the burning pickup from our RV, but unfortunately the RV also had a lot of fire damage. In short, on November 3 2023, we were at Tiffin service center and campground. We have an Allegro Bay 2023. They had to replace the roof and the back of the RV. There was more than 104 thousand US dollars in damage, we are French Canadians living in Calgary. We stayed 3 and a half months the first stay and a week the second stay. All the employees were impeccable. The only thing that bothered me was the lack of seriousness of the people responsible for quality control. The employees are very competent but overworked, so it is completely legitimate to forget important steps, hence the importance of the work of the people responsible for quality control who clearly do not take their responsibilities seriously enough. In short, without going into details, if my husband had not noticed the problem we could have experienced another bad day. That said, I have nothing but praise for all the employees we have worked with. We thank them for their efforts, their support, their work and for their great kindness. This also includes the employees who take care of the campsite. During our stay, we took the opportunity to visit several cities in Alabama and we were impressed by the kindness and how welcoming the people of Alabama were. There are many beautiful places to visit, it is for sure worth the detour and you don’t have to caught up on fire 🔥 to visit Alabama 😂 and you must stop to the nice little town of Red Bay. Thanks again for everything everyone, thanks for your knowledge, your hard work and your professionalism, our RV is like if nothing happened ☺️

Had some frame welding done under warranty and these guys knocked it out with no problems. I highly recommend Bob Tiffin Service Center!

Spent 3 weeks getting our 19’ Bus worked on. We will not go back, we discovered the outside vendors and that was the best part of the trip. The general service bay was good to work with, mechanic bay was ok, but Andrew in paint was not a good experience. When we return to Red Bay we will only use outside vendors, they are happy to get your business.

Paula was great in preparation of our visit and while we were there. Mechanics were very friendly, respectful, and efficient. Would definitely recommend to Tiffin owners.

Long story, I’ll try to make it less long. Sent the list in. Arrived in Red Bay. We were in a service bay as promised. Thanks Jason. Things went better than expected there. We had quite the lengthy list. Ken in bay 6 completed the list and even found a few other things and helped us out by taking care of those as well. Next to the mechanic shop. I have to sing the praises of Donald, Greg, Terry, and a few others. I did not get their names or my CRS is getting me. Also, I have to tip my cap to the fellas at Lippert, Josh and Jason. I observed a jack issue I didn’t realize we had. The Lippert fellas figured it out. As usual, we were getting ready to go and things happened. A slide came sideways crashing into a wall. Then a couple of hours we were back in the bay. Charles and his crew took care of getting the slide fixed. Actually couldn’t reproduce what happened. Dennis and Tyler in the cabinet shop took it straight over and did one heck of a fantastic job on our repairs. We were out in less than a day. Chris reprogramed the dash. Everything works like a charm. Ended up with one more error message that again Terry in the mechanic shop cleared up for us. That makes five times he saved our butts. We couldn’t leave without having to stop by and see Trent for our rear camera which was intermittently working. All in all a long trip (2 weeks) to Red Bay. Longer than expected, but the list of things completed is unbelievable. We had one heck of a fantastic experience from everyone we encountered. I can’t thank everyone enough. Cheers!!!