My family and I traveled to Monroeville Alabama for a family reunion. Unfortunately, no other lodging options were available except for Mockingbird Inn & Suites. Much to my disappointment, this room reeked of a musty smell and odor and the furniture and bedding are all old and outdated. The bath towels and wash clothes were stained and appeared dirty although washed (see pic). The toilet suffered from a lack of waterpower which was mentioned to the hotel attendant earlier this morning and this issue has yet to be corrected. Next, upon arrival back to our room, the hotel key card stopped working and we were unable to enter the enter the room. I addressed this issue with another attendant, and she reset the key card; but this did not correct the issue. I was forced to seek assistance from her once again and she accompanied me to the room. Despite her efforts, the door would not open. She contacted maintenance who instructed her to dismantle the lock and use a regular key to open the door. Upon doing this, the door opened. Per the attendant, maintenance is not on site today and she is uncertain as to when the lock can be fixed because it is more than likely an issue with the battery power. As the guest, I am now forced to seek an attendant each time I need to enter my room b/c the key card will not work. It's now late in the evening and I have returned yet again from another family function. I inquired with another attendant (different that the 1st and 2nd one) who was asked if she had knowledge as to when the toilet may be repaired or if/when maintenance would be on site. She checked her records and to my surprise, neither attendant logged any issues reported by me earlier. I inquired with this attendant as to the owner of this dump (b/c literally it is a dump and deplorable) and she communicated she was not allowed to provide that information. I then requested as to the name of the manager and she replied, "Julie." She then proceeds to tell me how nice this hotel is, and I informed her, this hotel is not nice but that of deplorable and she should take a look at the reviews. Better yet, the filth alone b/c these rooms are not being cleaned at all. I am beyond livid with this hotel and the staff who seem incompetent to say the least. ||This hotel should not charge anyone to stay at this place given the condition and shape it is currently in. I feel my family and I deserve a refund for the agony and deplorable conditions of our rooms, to include, funds spent at Wal-Mart . We purchased towels, washcloths, and bedding because of the filth and nastiest of our rooms. (Please review pictures attached of how they fail to clean these rooms). What is even more insulting is the fact the one of the attendants shared with me that this hotel, Mockingbird Inn & Suites and Best Western (which is directly next door) are both owned by the same company. Best Western seems newly built. Instead of investing in this dump for decent lodging standards you'd rather built something new but then continue to promote this deplorable place.
